FAQs
1. I can order from the menu and eat in the lounge or in my cinema seat, how does it all work?
Ticket holders have lots of options for ways to enjoy a full dining and cinema experience. You are welcome to join us in our relaxing bar/lounge pre or post-show or pre-order food and drinks to be delivered to you in your cinema seat during the trailers. We recommend that you arrive a minimum of an hour before your film to have a meal at a table in our lounge. If you would like your drinks and meal delivered to your cinema seat, you should arrive half an hour before your film to allow good time to make your selection and place your order. Note that orders for in-screen food and drinks close 10 minutes before your show time.
Our recommended TIVOLI experience is to arrive at least half an hour before your film, order a drink in our lounge and enjoy while you peruse our food menu. Place your order to be delivered to your seat with one of our servers along with another drink to enjoy during the film.
2. Can I reserve tickets?
Tickets can be booked in person at the cinema or via the TIVOLI website, which also shows live availability for all performances that are on-sale. Live broadcast performances and special events are often available for early advance bookings and new titles are available to book advance tickets from a Monday.
3. I would like to speak to somebody at the cinema about a booking/event, how can I get in touch?
Use our "contact us" section of our website to get in touch. Simply select the subject of your enquiry from the options and complete the form. If your enquiry is more urgent, please contact us via our social media channels.
4. I am interested in a job, where can I send my details?
We always love to meet new people and to grow our team of enthusiastic, energetic film lovers who have a passion for food and drink. Send us your CV and a cover letter to recruitment@tivolicinemas.com or via the “Jobs” contact us option.
5. Do you have access for wheelchair users?
Yes, we have excellent disabled facilities to enable access to the bar and lounge, as well as to Studio’s 1, 2, 3 and 4. We also have accessible toilets facilities.
Please use our "contact us" facility on the website to enquire about any further assistance we can provide.
6. Do you have a carers scheme for those who need more assistance?
We recognise the CEA industry carer scheme. More details for which can be found “here”
Card holders for the CEA scheme can use their card to book a seat for their carer on line or in person at the cinema.
7. Do you allow Babies into the cinema?
We don’t charge for babes in arms, However we do insist that if your child starts to cry or otherwise gets upset that you leave the screen out of courtesy for our other customers.
Please note the film certification applies in all cases.
8. What are your opening hours?
We are open every day of the year apart from Christmas Day
9. Do you offer complimentary tickets to Cinema Veteran card holders?
Yes we do, though these can only be booked in person at the cinema
10. Is parking available?
Parking is available within close proximity of the Venue.
11. Do you have facilities for the hard of hearing or visually impaired?
All of our screens are equipped with systems for the hard of hearing and visually impaired.
Please ask a member of our team for assistance.
12. Do you show subtitled films?
We regularly screen films with subtitles.
Please check our listings for details.
13. Can we bring drink and food in from elsewhere?
As with all food venues, we respectfully request that only food and drinks purchased in the venue are consumed on the premises.
14. Do you discounts for the Armed forces or NHS employees?
All our ticket prices apply to all our customers equally.
15. Do you sell Gift Cards?
YES. Gift Cards can be purchased in Venue or online via our retail partner The Gift Card Centre.
Online purchases £75 and over will be despatched INACTIVE and cards will need to be ACTIVATED buy the recipient.
